Shipping & returns

Processing time

We pick and dispatch your order within 2 business days. Weekends and public holidays are not business days. You get a tracking number by email when the parcel leaves.

Delivery estimates and rates

Standard shipping is $6.95. Orders of $100 or more ship free. Domestic delivery takes 2–5 business days after dispatch.

That window is an estimate, not a guarantee. Once a parcel is with the carrier, transit time is outside our control.

International orders

We ship to the destinations listed at checkout. Import duties, taxes and customs charges are set by the destination country and are the recipient’s responsibility. They are not included in the price or the shipping charge.

Returns window

Unopened items with the factory seal intact can be returned within 30 days of delivery. You pay return shipping. We refund the item price.

We cannot resell a skincare product once its seal is broken, so opened items are not returnable — unless the product is faulty or we sent the wrong thing.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty, or is not what you ordered, contact us within 30 days of delivery with your order number and a photo. We replace it or refund it and we cover the return postage. We will not ask you to send back a broken seal.

Refunds

We issue approved refunds to the original payment method within 5 business days of receiving the return. Your bank may take longer to post it.

How to start a return

Contact us with your order number and what you would like to do. Please do not send anything back before we have replied, or we may not be able to trace it to your order.