Refund Policy

You have 30 days from delivery to tell us you want to return something. Here is exactly how that works.

Starting a return

Write to us at support@annealshop.com within 30 days of your order arriving, and include your order number and which items you want to send back. We will reply with the return address and confirm anything you need to know before you post it.

We pay the return postage. We will send you what you need to post the item back at no cost to you.

What we can take back

• Items in the condition you received them, with any seals intact and any tags still attached.
• Anything that arrived damaged, faulty, or was not what you ordered — always, and at our cost.

For reasons of hygiene and safety we cannot resell an opened consumable, so an opened item can only be refunded where it was faulty or where we say otherwise in writing. We would always rather you asked than assumed: if something is wrong with an order, tell us and we will sort it out.

Your refund

Once your return arrives — or once we have agreed a refund without one — we refund to the original payment method. We issue a refund as soon as we have approved it; how quickly the money then appears is your bank's own timing, not ours. We refund the price you paid for the items together with any postage you paid.

The charge appears on your statement as Whop* ANNEAL. If you do not recognise a charge from us, please write to us before contacting your bank — we can almost always identify the order faster than a dispute can.

Damaged, faulty or wrong items

Send us a photograph and your order number and we will replace or refund the item at our cost — you do not need to send a damaged item back before we act, and you do not need to wait for us to ask: write to support@annealshop.com.

Cancelling an order

An order that has not yet been dispatched can be cancelled in full — write to us at support@annealshop.com with your order number as soon as you can and we will stop it. Once an order is on its way, it follows the return process above.

Where returns go

Please contact us before sending anything back, so that we can expect it:

• ANNEAL
• 30 N Gould St
• Sheridan, Wyoming 82801
• United States

Your legal rights

None of this affects the rights the law of your country gives you as a consumer, including any right to cancel a distance sale and any right to a remedy for goods that are not as described.

Contact

Questions about this policy: support@annealshop.com.